Support
Contact & Support
We’re here to help.
Whether you have a question about your order, shipping, ingredients, or just want to say hello — we’d love to hear from you.
Every box of alfajores is made with care, and we want your experience to feel just as thoughtful from start to finish.
Email:
hello@alfajoresbysilvia.com
Response time:
We typically respond within 24 hours.
Order Questions
If you’re reaching out about an order, please include your name and order number so we can help you as quickly as possible.
A quick note
We’re a small, family-run business. That means:
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You’re not talking to a bot
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You’re not talking to a call center
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You’re talking to real people who care about getting it right
Quality Promise
If something isn’t right with your order, let us know.
We’ll make it right — no friction, no runaround.
These are the same alfajores we’ve been making for years — for friends, family, and our local community. Now we’re sharing them with you.